Head Teller Senior Specialist

Since 1851, Glens Falls National Bank has been helping individuals and businesses of the North Country meet their financial goals. We have 30 offices from Clinton to Saratoga counties and offer a broad range of personal and commercial banking, retirement, investment and insurance services.
We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers. As the Head Teller at our RT 9 Branch you will be responsible for performing a variety of customer service functions related to branch operations. Oversee the daily operations on the Teller line. Provide necessary support to Tellers and management to ensure that quality customer service is consistently provided and branch goals are met.
Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.
Provide training, support and guidance as appropriate to co-workers and customers. Direct problem resolution
Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
Prepare or assist in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time.
Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
Act in Branch Manager's absence as needed
Associates Degree or equivalent experience required. Bachelor's Degree preferred
4 to 6 years customer service experience required
Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers and management
Strong supervisory skills
Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel and Outlook
Strong knowledge of bank products
Ability to achieve NMLS certification
Other:Travel to various branches as needed; work rotating Saturday schedule

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